Tips for dealing with travel delays

Posted Date: 08 February 2016
Travel delay tips

Unfortunately, delays can sometimes be unavoidable when you’re travelling. Each year we see thousands of claims relating to interrupted travel plans and the cost can be considerable.

So what should you do if your flight is delayed or cancelled? In this video, our travel experts highlight some of the common causes of travel delays and the possible cost to you if you don’t have travel insurance. They also provide advice on what to do if you’re delayed, and explain how we can help.

Don’t get caught out – make sure you and your family are covered if the unexpected does happen.

This article reveals the true cost of being stranded overseas.

What happens when your travel is delayed?

Our travel interruption benefit is designed to cover you for unexpected events, such as flight cancellations due to bad weather or volcanic eruptions.

A common question we get asked is what should I do when my travel is interrupted? The first and most important thing to do is to speak to your travel agent or airline to see what they’re able to do for you. After that, you should always give us a call so that we can help you figure out what the best course of action is you can take.

A question we’re asked regularly is, what kind of things are you covered for if your travel is delayed? Your travel insurance can provide cover for things like additional accommodation costs, changes to the flight or any additional flights, transportation and even communication costs if necessary.

An important thing to remember if you do incur these expenses is to keep any receipts or documentation. You’ll need these when you come to make a claim.

Being stuck overseas can cost quite a bit, especially if you are stuck overseas for an extended period of time. For example, being stuck in Paris could cost you up to $10,000 a week. If you have any questions about what you’re actually covered for under your TravelCare policy, contact us on our 24 hour emergency assistance number and we’ll find the best way to assist you: +61 2 8216 0200.

Related articles

Travel insurance flight delay

Travel delay cover

Wondering if you need travel delay cover? Find out the benefits and how much you're actually covered for. Read more


How to be smart about travel delays

It might seem overly cautious to have a back up plan in case your flight is delayed, but it pays to be prepared. Read more

Volcano travel insurance

Why you need travel delay insurance

Past natural disasters have stranded many travellers. Here’s what you need to know about travel delay cover. Read more


TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. We are a signatory to the General Insurance Code of Practice and the Financial Ombudsmen Service (FOS) Australia.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined Financial Services Guide (FSG), Product Disclosure Statement (PDS), including Policy Wording before buying this product, to ensure that our travel insurance product is right for you.

Copyright © 2018 Southern Cross Benefits Limited