Target market determinations

A Target Market Determination is a document which describes who a product is appropriate for (target market), and any conditions around how the product can be distributed to customers. 

We’re required to have Target Market Determinations under the Treasury Laws Amendment (Design and Distribution Obligations and Product Intervention Powers) Act 2019.

This is to make sure we’re keeping customers at the centre of our approach to the design and distribution of our financial products.

TravelCare Australia 

TravelCare Australia is an international travel insurance policy that is available to customers living in Australia permanently who are eligible to all publicly funded health and disability services. 

Adult travellers must be aged between 18 and 118 years old. There is no maximum or minimum age limit for insurance although children under the age of 20 years old who are dependent upon a traveller named on the policy travel for free. 

This policy is only appropriate for people travelling outside of Australia and those who intend to return after finishing any journey. 

Customers can choose between a Single Trip policy – a single return journey that has a maximum journey duration of 365 days - or an Annual Multi Trip policy that allows for multiple journeys within a year, with a maximum duration of 90 days per journey.  

TravelCare Australia is not appropriate for people travelling overseas intending to obtain medical or dental treatment or cosmetic surgery/consultation. Nor is it appropriate for those who have been advised by a registered medical practitioner not to fly. 

This product is only available to buy via our website or by calling our customer service team. 

Domestic Australia 

Domestic Australia is a domestic travel insurance policy that is available to customers who live in Australia permanently. Everyone named on the policy must be eligible for a Medicare card. 

This policy is only appropriate for people travelling in Australia. You should not have already started your journey when you buy this policy. 

Adult travellers must be aged between 18 and 119 years old. There is no minimum age limit for insurance although children under the age of 21 years old, who are dependent upon a traveller named on the policy, travel for free. 

Cover is available for a single return journey with a maximum duration of 90 days that takes you more than 100 kilometres from your home. You must return home after finishing your journey. 

There is no cover for domestic cruises in any way under the Domestic Australia policy and Domestic Australia is not suitable for GST-registered entities. 

This product is only available to buy online or by calling our customer service team.