Strangest animal claims of 2019

Posted Date: 21 January 2020
Animal claims 2019

Animals are still getting the one-up on Australian travellers when it comes to some of 2019’s strangest travel insurance claims.

In 2018, it was monkeys, a beetle, a zebra and baboons causing mayhem. This year the list of perpetrators has grown to include more primates, a snake and stray dogs.

Mischievous monkeys


In one of the more bizarre claims lodged, a 33-year-old woman visiting Bali’s Sacred Monkey Forest Sanctuary had her handbag snatched by a particularly bold resident.

Handbag stealing by cheeky monkeys may not be all that uncommon, however this one proceeded to run up a tree perched on the side of a cliff and drop the bag into the ocean below. At the same location later in the year, a monkey stole a phone from the hands of a 58-year-old visitor. It cannot be confirmed if it was the same monkey.

Scary snakes

Coiled snake

While monkeys are notorious for their antics, they were not the only culprits in the mix. A 58-year-old Australian customer visiting South Africa came across a Puff Adder snake outside the place that she was staying. In response to seeing the snake, which is known to coil into a defensive S-shaped posture and hiss loudly when disturbed, the woman ran into a closed door breaking her nose. This resulted in a claim of almost $4,000.

Dangerous dogs

Stray dogs

Other wildlife events making the strangest claims list was a customer who tripped while running away from a dog in a London park and damaging their phone and watch. There were also a range of animal bites requiring medical attention and rabies vaccinations.

Expect the unexpected

Emergency assistant

Southern Cross Travel Insurance Chief Executive, Chris White, says that there’s no telling what can happen during the trip of a lifetime, especially when animals are involved.

“Aussies often anticipate the adventures of their holiday instead of unexpected curve-balls they may encounter, but as a market leader we have seen the many weird and wonderful things that can happen abroad."

 “Southern Cross Travel Insurance has an emergency assistance team which operates 24 hours a day, seven days a week. This means we always have someone on hand if our customers require assistance – no matter the nature of the claim,” says White.

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TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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