SCTI awards and reviews

SCTI awards and reviews




ProductReview Travel Insurance Award - 2017

After more than 110,000 online customer reviews were put under the microscope, have announced their annual award winners, with Southern Cross Travel Insurance taking top honours in the Travel Insurance category.

According to their website, the award winners represent “the best and most reliable purchasing choices available to Australian consumers in 2017 and 2018.”

Australia’s longest-running and most trusted reviews website has been giving Australian consumers the opportunity to provide unbiased product feedback since 2003. With over one million reviews written on the site to date and over four million monthly website users, it’s a great privilege to be named the best travel insurer up against 13 other competitors in the market.

We’re proud to have achieved a 4.7/5 rating on our ProductReview page, and over 2,000 customer reviews (with the majority rating us as excellent). We'd like to thank all our customers who took the time to leave a positive review, and the independent ProductReview analysts who calculated the award winners.


Canstar Outstanding Value International Travel Insurance - 2017

Southern Cross Travel Insurance has received the annual Canstar award for ‘Outstanding Value - International Travel Insurance’ out of 169 international policies.

Canstar is Australia’s biggest financial comparison site, which is dedicated to helping Australians make informed buying decisions.

We have been proudly serving our customers with top quality cover for over 30 years, and we’re thrilled to have been recognised with their coveted five star rating.

In selecting SCTI as the winner of the Outstanding Value - International Travel Insurance award, the Canstar research team analysed 169 international policies, which had to meet the following minimum requirements:

  • 24-hour emergency helpline available
  • Ability to extend cover while travelling
  • $5 million or more family overseas medical and hospital cover
  • $5 million or more family cover for repatriation and evacuation services Best Travel Insurance (Comprehensive) finalist - 2017

We’re proud to have been a finalist in the competitive comprehensive travel insurance category, which celebrates the best offers on the market. analysed more than 6,000 products in their search for this year’s market-leading products and services, as part of their annual Finder Awards.

In selecting the finalists in this year’s comprehensive travel insurance category, Finder’s analysts considered a combination of product features, including excess fees, premium costs, the variety of insured items and policy limits.

Over 450,000 Aussies have used Finder to compare travel insurance policies, making it one of Australia’s most popular free-to-use comparisons platforms.



Mozo Best Value Comprehensive Cover Award - 2014 and 2015

In addition to our most recent Canstar recognition, we have a proud history of industry awards, including Mozo’s Best Value Comprehensive Cover Award 2014 and 2015.

These awards celebrate the insurer providing the best value to Australian travellers. Each year, Mozo analysed the policies of over 60 providers, acting on behalf of the hundreds of thousands of Australians who use their comparison services each month.


Mozo People’s Choice Award for Best Travel Insurers - 2015

Our business runs on the satisfaction of our customers, which is why receiving awards like Mozo’s People’s Choice Award for Best Travel Insurers means so much to us. This award, which we received in 2015, recognises the provider with the best customer feedback, based wholly on the reviews of over 10,000 real customers.

According to Kristy Lamont, Marketing Director at

“A whopping 86% of Southern Cross Travel Insurance customers are fans of the brand, and it was one of only two insurers not to receive a single ‘fail’ (4 or less out of 10) rating.

“It’s a great achievement to not receive any negative reviews, especially when we give the public a blank canvas for feedback, which is what sets the People’s Choice Awards apart from others.”

We thank all of our customers for their continued support and positive reviews.

Our award-winning TravelCare policy

Our TravelCare policy protects travellers with comprehensive benefits* at an affordable price, including:

Our customers don’t just choose us because of these great benefits - they also choose us because of our genuine and supportive claims team, who paid 85% of TravelCare claims in the 2016/2017 financial year.


Southern Cross Travel Insurance reviews

We aim to provide our customers with the best possible service and product, and as a valued customer we would really like to know what you think of us!

If you would like to spread the word about your experience with Southern Cross Travel Insurance, you are welcome to post a review on the Product Review website.



Stay connected with Southern Cross Travel Insurance

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*Please read the Product Disclosure Statement (PDS), including Policy Wording for terms and conditions, including information about exclusions, excesses and sub-limits.

TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. We are a signatory to the General Insurance Code of Practice and the Financial Ombudsmen Service (FOS) Australia.

**Terms and conditions apply to the promotion and to the purchase of a TravelCare policy.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined Financial Services Guide (FSG), Product Disclosure Statement (PDS), including Policy Wording before buying this product, to ensure that our travel insurance product is right for you.

Copyright © 2018 Southern Cross Benefits Limited