SCTI awards and reviews

SCTI awards and reviews




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Product Review Travel Insurance Award 2020

ProductReview Travel Insurance Award – 2020

For the third year in a row, we’re proud to have won the Travel Insurance category in the ProductReview Awards. is Australia’s largest consumer opinion website and aims to help consumers make better purchasing decisions. The 2020 ProductReview Awards showcase the site's top performing products and services as rated by Australian consumers in the last 12 months.

The awards are judged independently by the ProductReview Editorial and Data team. They evaluated more than 75,000 eligible nominations and identified 152 award winners. In order to qualify for an award, organisations must achieve a minimum 4.1 star rating from the ProductReview community.

SCTI has a ProductReview star rating of 4.7/5 from more than 2,600 online consumer reviews (as of November 2019).

Business Development Manager for ProductReview, Renee Xie, says winning a Travel Insurance award for the third year in a row is a testament to the great service and value that Southern Cross Travel Insurance provides Australians.

ProductReview 2019 winners

ProductReview Travel Insurance Award - 2019

We’re thrilled to have won the ProductReview Travel Insurance Award for the second year in a row! This award celebrates the most highly regarded and reliable travel insurer available to Australians.

According to Renee Xie from ProductReview, customers loved SCTI this year for its transparency around fees and easy claims process. As of November 2018, we’re proud to have achieved a rating of 4.7/5 on our ProductReview page and over 2,400 reviews (with the vast majority rating us as Excellent).

ProductReview is one of Australia’s biggest review websites, attracting 4.5 million monthly visitors. We’re humbled that so many happy travellers have taken the time to praise our service and we can’t wait to continue serving Aussie travellers in the years ahead.

Mozo Experts Choice award winners 2018

Mozo Experts Choice Awards - 2018

We’re thrilled to have won the 2018 Mozo Experts Choice Award for Exceptional Value Comprehensive Travel Insurance and Exceptional Value Cruise Travel Insurance.

Mozo is one of Australia’s leading comparison websites, helping Australians easily compare banking and insurance products to find the best deals for their needs.

The Mozo Experts Choice Awards recognise products that deliver exceptional value or quality to consumers. The Exceptional Value category looked at 271 different travel insurance policies and recognised the best priced for the cover they offer.

We’re thrilled to have been named as a winner in two categories and pride ourselves on the excellent value we offer our customers. 

ProductReview 2018 winners

ProductReview Travel Insurance Award - 2018

After more than 110,000 online customer reviews were put under the microscope, have announced their annual award winners, with Southern Cross Travel Insurance taking top honours in the Travel Insurance category.

According to their website, the award winners represent “the best and most reliable purchasing choices available to Australian consumers in 2017 and 2018.”

Australia’s longest-running and most trusted reviews website has been giving Australian consumers the opportunity to provide unbiased product feedback since 2003. With over one million reviews written on the site to date and over four million monthly website users, it’s a great privilege to be named the best travel insurer up against 13 other competitors in the market.

We’re proud to have achieved a 4.7 out of 5 rating as of 11 September 2018 on our ProductReview page, and over 2,000 customer reviews (with the majority rating us as excellent). We'd like to thank all our customers who took the time to leave a positive review, and the independent ProductReview analysts who calculated the award winners. Best Travel Insurance (Comprehensive) finalist - 2017

We’re proud to have been a finalist in the competitive comprehensive travel insurance category, which celebrates the best offers on the market. analysed more than 6,000 products in their search for this year’s market-leading products and services, as part of their annual Finder Awards.

In selecting the finalists in this year’s comprehensive travel insurance category, Finder’s analysts considered a combination of product features, including excess fees, premium costs, the variety of insured items and policy limits.

Over 450,000 Aussies have used Finder to compare travel insurance policies, making it one of Australia’s most popular free-to-use comparisons platforms. 


Southern Cross Travel Insurance reviews

We aim to provide our customers with the best possible service and product, and as a valued customer we would really like to know what you think of us!

If you would like to spread the word about your experience with Southern Cross Travel Insurance, you are welcome to post a review on the Product Review website. 


Stay connected with Southern Cross Travel Insurance

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*Please read the Combined FSG and PDS for terms and conditions, including information about exclusions, excesses and sub-limits.

TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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