What our customers say about us

At Southern Cross Travel Insurance, we love listening to our customers. Here are just some examples of the awesome feedback you’ve shared with us.

"My contact with the Emergency Team was first class. Extremely well handled and more than met my expectations. The final claim was handled just as well, with no hassles at all."
- Alan, Victoria

"I had to make a claim when I ended up in hospital in Nepal and you guys were amazing. You made making a claim so simple, and made what was a daunting three days in hospital completely worry-free. Will 100% be recommending SCTI and using you for all my future trips. Thank you."
- Tahlia, Western Australia

"We've used Southern Cross several times and recently had to make our first claim. The whole process was easy, quick and we received a lovely email from the claims team wishing our son a speedy recovery. Lovely, personable experience. Thank you."
- Douha, Victoria

"I was so worried when my items got stolen on my holiday that I wasn’t going to be covered. I had heard so many horror stories from friends and colleagues. But the process was so smooth and SCTI was so lovely. Would recommend to all my friends"
- Sarah, Victoria

"We've used you for a few years and this is the first claim I've needed to make. The process was easier, less stressful and speedier than I anticipated. Thanks for always providing good customer service. Whenever I do an online quote and I need telephonic help, I always receive good, friendly service from your helpful staff."
- Sandra, New South Wales

"We always use Southern Cross Travel Insurance after a friend’s recommendations and would not use another insurer. The price is comparable and the service has been excellent. We have had to make two claims and the process was easy with a fast resolution."
- Michelle, New South Wales

"It’s always an easy process with SCTI, from getting a quote online, purchasing and then (in this case) processing of a claim, quickly and efficiently. Thank you for being so professional and looking after me when I needed it this time. This is why I always buy my travel insurance from you."
- Helen, Victoria

"I have used SCTI on multiple trips with good cover and pricing. Recently I had to make a claim and the service I received was excellent. The claim was settled in a good time frame with minimal effort. Great job, as I believe claiming is the true test of any insurance company. Certainly SCTI get my 5 star tick of approval."
- Ian, Victoria

We would like to know what you think of us!

You can tell us how you feel about your experience with Southern Cross Travel Insurance by posting a review on the ProductReview website. Your feedback is invaluable to us, and helps us to shape our services and products into the best possible experience for our customers.