Flight suspensions in Vanuatu – Jan 2016

Posted Date: 29 January 2016
Vanuatu flight suspensions 2016

If you purchased your policy prior to Friday 22nd January 2016 10am AEDT, and your pre-paid travel plans have been affected by the flight suspensions in Vanuatu:

There is cover under your policy if you have to cancel or alter your pre-paid travel plans. We will reimburse you the lower of either:

(a) the total value of your actual and reasonable additional alteration costs; or

(b) the total value of your unused, prepaid costs.

Please contact your service provider in the first instance. Airlines, accommodation providers and tour companies may provide refunds, credit notes or alter your bookings without charging additional fees. Additional travel and accommodation expenses must be of the same nature and class as originally purchased.

If you are currently overseas and your return to Australia is affected by the flight suspensions in Vanuatu, your policy will automatically extend until you are able to return on the next available flight. You do not need to contact us to organise this extension.

If you submit a claim with us, please send the following:

  • Original receipts for any additional expenses you may incur.
  • Documents (such as itineraries) that show us the cost of your original and your altered travel plans.
  • Documentation from your service provider stating their policy regarding compensation/refunds relating to the flight suspensions in Vanuatu.

The relevant policy excess will apply to all claims.

Please refer to ‘Section 2 - Changes to Your Journey’ in your PDS, including Policy Wording for further information.

If you purchased your policy prior to Friday 22nd January 2016 10am AEDT, and your pre-paid travel plans have not been affected by the flight suspensions in Vanuatu:

If you have not yet departed Australia, and your flights are still operating and available, there would be no cover provided to alter your trip.

If you purchased your policy on or after Friday 22nd January 2016 10am AEDT:

There is no cover under your policy for any expenses you may incur as a result of the flight suspensions in Vanuatu, as disruptions resulting from this event are not considered to be unexpected from this date and time onward. You will be covered for other unexpected events according to the terms and conditions of your policy.

Emergency Assistance

If you have an emergency, please contact our Emergency Assistance Team as soon as possible on 

+61 2 8216 0200.

Further questions

Please contact us at info@scti.com.au. This advice should be read in conjunction with your PDS, including Policy Wording


Don’t forget to check www.smartraveller.gov.au for any government travel advice.



*Terms and conditions apply to the promotion and to the purchase of a TravelCare policy.

TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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