Tigerair flight cancellation – 13 Jan 2017

Posted Date: 13 January 2017
Tigerair Bali flight cancellation January 2017

There is no cover under any sections of your policy for any claims, costs or losses you may incur directly or indirectly as a result of the Tigerair Bali flight cancellations, as events related to a governmental or official authority directive are a general exclusion of the policy.

Please refer to ‘General Exclusions of this Policy Applying to All Sections’ (29) on page 10 of the policy wording.

Please contact your service provider. Airlines, accommodation providers and tour companies may provide refunds, credit notes or alter your bookings without charging additional fees.

Emergency Assistance

If you have an emergency, please contact our Worldwide Emergency Assistance Team as soon as possible on +61 2 8216 0200.

Further questions

Please contact us at info@scti.com.au. This advice should be read in conjunction with your PDS, including Policy Wording.


Don’t forget to check www.smartraveller.gov.au for any government travel advice.


TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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