SCTI wins third ProductReview award!

Posted Date: 14 November 2019
Product review winners 2020

Southern Cross Travel Insurance (SCTI) has jointly won the Travel Insurance category in the ProductReview Awards for the third year in a row. is Australia’s largest consumer opinion website and aims to help consumers make better purchasing decisions. It receives approximately 35,000 reviews each month and attracts over 4.5 million monthly visitors.

The 2020 ProductReview Awards showcase the site’s top performing products and services as rated by Australian consumers in the last 12 months.

Chief Customer Officer of SCTI, Jo McCauley, says winning the travel insurance category for three consecutive years is of particular significance because these awards are based on third party endorsement from consumers.

“We are incredibly proud to be recognised in the ProductReview Awards again as it confirms that our customer centric approach is resonating. Southern Cross Travel Insurance has worked hard to deliver great customer experience with flexible product offerings that are specifically tailored to meet customer needs and requirements.

“We have been operating in Australia for over 10 years with an ongoing commitment to consistently deliver exceptional customer service. Australia is an intrepid nation and Southern Cross Travel Insurance prides itself on being relied upon to help its customers travel with peace of mind.

“Southern Cross Travel Insurance has an emergency assistance team, which operates 24 hours a day, seven days a week. This means someone is always on hand if our customers require assistance,” says McCauley.

The awards are judged independently by the ProductReview Editorial and Data team. They evaluated more than 75,000 eligible nominations and identified 152 award winners. In order to qualify for an award, organisations must achieve a minimum 4.1 star rating from the ProductReview community.

SCTI has a ProductReview star rating of 4.7/5 from more than 2,600 online consumer reviews.

Business Development Manager for ProductReview, Renee Xie, says winning a Travel Insurance award for the third year in a row is a testament to the great service and value that Southern Cross Travel Insurance provides Australians.

"Reviewers praised Southern Cross on their competitive prices and excellent support when submitting claims,” she says.


TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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