Hong Kong airport is experiencing widescale disruption as a result of the ongoing protests, and flights could be cancelled or suspended.
In the first instance, we recommend you contact your airline directly for up-to-date information.
The situation in Hong Kong is complex and evolving. This advice relates specifically to the occupation of Hong Kong Airport by protestors, resulting in the airport closure. This travel warning is in effect until Southern Cross Travel Insurance issues updated travel advice on the situation.
Check whether you’re covered*
If you have not yet departed:
- There is no cover for civil unrest or riots. Please refer to your combined financial services guide and product disclosure statement for more information.
- We recommend you contact your airline or tour operator in the first instance for up-to-date information on your flight status and what your options are.
If you are currently travelling:
- If you purchased your policy on or after Monday 12 August 2019, the recent airport occupation, and any future occupation, will not be considered to be an unexpected event and no cover is available.
- Claims relating to the previous strikes by airport workers, or the ongoing protests in Hong Kong (outside of the airport occupation), will be assessed on a case by case basis, and cover is dependent on several factors including the nature of your claim and the date you purchased your policy.
- Please contact your service provider in the first instance. Airlines, accommodation providers and tour companies may provide refunds, credit notes or alter your bookings without charging additional fees.
- If you do need to rebook your accommodation or flights, these should be of the same class as those that were originally purchased.
- Keep all copies of receipts and boarding cards and submit your claim on your return to Australia.
If you have arrived home but incurred costs as a result of the protests:
- Submit your claim in the usual manner at http://www.scti.com.au
Tips on staying safe
- Follow the advice of the local authorities at all times.
- Closely monitor media and news channels to stay up-to-date with any developments.
- If you need consular assistance, please contact the Australian Embassy.
- Keep in touch with family and friends in Australia with updates about your safety and whereabouts.
All claims will be assessed based on your policy cover. Certain limits, conditions and exclusions will apply. Please refer to your policy documents you received when you purchased your travel insurance.
When you are ready to submit a claim, you will also need to send us your supporting documents, such as:
- Original receipts for any additional expenses you may incur.
- Documents (such as itineraries) that show us the cost of your original and your altered travel plans.
- Documentation from your service provider stating their policy regarding compensation/refunds relating to delays or cancellations caused by this event.
Any other questions?
If you have an emergency, get in touch with our Emergency Assistance Team as soon as possible on +61 2 9191 1180. Please note, this is an emergency assistance number and should not be used for general enquiries or non-emergency situations.
For all other queries, please contact our Customer Service Team directly at firstname.lastname@example.org.