Bush fires in Canada

Posted Date: 08 August 2017
Canada bush fires 2017

Issued: 08/08/2017

We're terribly sorry to hear about the ongoing bush fires in Canada, and our thoughts are with those who are affected by this event.

Emergency Assistance

If you have an emergency, please contact our Worldwide Emergency Assistance Team as soon as possible on +61 2 9191 1180.


Please check www.smartraveller.gov.au for any government travel advice.

If you purchased your policy prior to Tuesday 8th August 2017, 7am AEDT, and your pre-paid travel plans have been affected by the bush fires in Canada:

There is cover under your policy if you have to cancel or alter your pre-paid travel plans. We will reimburse you the lower of either:

(a) the total value of your actual and reasonable additional alteration costs; or

(b) the total value of your unused, prepaid costs.

Please contact your service provider in the first instance. Airlines, accommodation providers and tour companies may provide refunds, credit notes or alter your bookings without charging additional fees.

If you submit a claim with us, please send the following:

  • Original receipts for any additional expenses you may incur.
  • Documents (such as itineraries) that show us the cost of your original and your altered travel plans.
  • Documentation from your service provider stating their policy regarding compensation/refunds relating to this event.

The relevant policy excess will apply to all claims.

If you are currently overseas and your return to Australia is affected by the bush fires in Canada, your policy will automatically extend until you are able to return on the next available flight. You do not need to contact us to organise this extension.

Please refer to ‘Section 2 - Changes to Your Journey’ in your PDS, including Policy Wording for further information.

If you purchased your policy prior to Tuesday 8th August 2017, 7am AEDT, and your pre-paid travel plans have not been affected by the bush fires in Canada:

If your plans have not been affected by the bush fires in Canada, there is no provision to make a claim to cancel or alter your trip due to this event.

If you purchased your policy on or after Tuesday 8th August 2017, 7am AEDT:

As this situation is not considered to be unexpected from this date and time, there is no cover under your policy for any expenses you may incur because of the bush fires in Canada. You will still be covered for other unexpected events according to the terms and conditions of your policy.

Further questions

Please contact us at info@scti.com.au.  This advice should be read in conjunction with your PDS, including Policy Wording.



TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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