Our Australia Day opening hours


Our office will be open for reduced hours on Monday 28 January due to the Australia Day public holiday.

If you need to get in touch, give us a call on 1800 196 484 or email our team at info@scti.com.au during the hours of operation below.

If you're overseas and have a medical emergency, please call our emergency assistance team on +61 2 9191 1180. They’re available 24 hours a day, 7 days a week.



Monday 28 January

8.30am – 3.00pm

Tuesday 29 January

8.30am – 5.00pm

Wednesday 30 January

8.30am – 5.00pm

Thursday 31 January

8.30am – 5.00pm

Friday 1 February

8.30am – 5.00pm

TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

Copyright © 2019 Southern Cross Benefits Limited