High call volumes

We are currently experiencing unusually high call and email volumes due to recent world events. We apologise for any delays and will aim to respond to your message/email within 24-48 hours.

Mt Monaro, Vanuatu 

If your query relates to the current volcanic activity at Mt Monaro, Vanuatu, please click here.

Mt Agung, Bali

If your query relates to the delays and cancellations related to Mt Agung in Bali, please click here.

Auckland Airport fuel crisis

If your query relates to the fuel shortage at Auckland Airport, please click here.

Hurricane Maria

If your query relates to Hurricane Maria in the Caribbean, please click here.

Mexico City Earthquake

If you query relates to the latest earthquake in Mexico, please click here.


If you need urgent assistance:

If you need further assistance, your query is urgent, or you're due to travel within 24 hours and need to update your policy, please call us on 1800 196 484 during business hours.

If you're already overseas and have an emergency please call our emergency assistance team, who are available 24 hours a day 7 days a week, on +61 2 9191 1180.