Our holiday operating hours

For general enquiries, give us a call on 1800 196 484 or email our team at info@scti.com.au during the hours of operation below.

If you're overseas and have an emergency, please call our emergency assistance team on +61 2 9191 1180. They’re available 24 hours a day, 7 days a week.


Date Hours (AEST)
Christmas Day, Wednesday, 25 December CLOSED
Boxing Day, Thursday, 26 December CLOSED
Friday, 27 December 8.30am - 5.00pm 
Saturday, 28 December CLOSED
Sunday, 29 December CLOSED
Monday, 30 December 8.30am - 5.00pm 
Tuesday, 31 December 8.30am - 5.00pm 
New Years Day, Wednesday, 1 January CLOSED
Thursday, 2 January 8.30am - 5.00pm 

TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

Copyright © 2020 Southern Cross Benefits Limited