Our contact centre hours


PLEASE NOTE: Our Contact Centre hours of operation between for the Christmas and New Year period are listed below. We apologise for any inconvenience this may cause.

If you are calling from overseas and have an emergency please call our Emergency Assistance team, on +61 2 8216 0200, who are available 24 hours a day 7 days a week.

We will resume our normal hours of operation, Monday to Friday 8:30am to 5pm (AEST), from Tuesday 3rd January, 2017.


Christmas / New Year Contact Centre hours

Friday 23rd December, 8.30am – 3pm (AEST)

Monday 26th December – closed

Tuesday 27th December – closed

Wednesday 28th December, 8.30am – 3pm (AEST)

Thursday 29th December, 8.30am – 3pm (AEST)

Friday 30th December, 8.30am – 3pm (AEST)

Monday 2nd January - closed