About SCTI

Southern Cross Travel Insurance (SCTI) is an APRA and ASIC regulated general insurer. We are a member of the Financial Ombudsman Service (FOS) Australia, the Insurance Council of Australia and a signatory to the Australian General Insurance Code of Practice.

SCTI began operations in NZ in 1982, and is a travel insurance specialist. In both NZ and Australia, SCTI insures hundreds of thousands of travellers and offers customers a wealth of experience and expertise.

Dealing direct with our customers, those who travel with SCTI know they can trust us to look after them if the unexpected happens. Dealing direct online with our customers helps us keep our overheads down and therefore pass on savings to our customers through cheaper premiums.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. Because we don't know your objectives, financial situation and needs, we can only provide general advice. You should consider your objectives, financial situation and needs and read the Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS), including Policy Wording before buying this product, to ensure this TravelCare travel insurance product is right for you.

Southern Cross Benefits Ltd trades as Southern Cross Travel Insurance (SCTI) who is the underwriter and distributor of the TravelCare policy.

ABN 99 133 401 939 AFS Licence No 331058. 

Direct and online 

Southern Cross Travel Insurance is a web based company. All communication with us is generally via email or online, however if you require further assistance you can phone our Contact Centre, click here to view our contact details. Being an online only organisation means we are better able to offer competitive premiums as our overheads are lower. 

Latest press coverage 

Ouch! It cost $67,000 for traveller to fall out of bed - eGlobal Travel Media

What were the highest medical claims in 2016? - Talking Travel

What Aussies are like on hens' and bucks' trips in Bali - News.com.au

Holidays are a ‘licence to thrill’ as Aussies lose all inhibitions - News.com.au

How to avoid losing your luggage overseas - Mozo

What not to do on a bungee jump - Travel Weekly

Why you should never skimp on travel insurance - Perth Now

Animals gone wild - Karry On

Travel delays souring holidays for one in three Aussies - News.com.au

How lying Australian travellers are being caught out by insurance companies - News.com.au

Customer testimonials and reviews

Read some of our customer testimonials, or click to view our reviews on Product Review, an independent review site.

"Many thanks for all your concern - please pass this on to the rest of the team too. I have been overwhelmed by the service we have received and am happy to be an endorsement for Southern Cross Travel Care if you ever need a case study!!"

Mrs Joines

"We put more than a couple of claims through you guys and you were always there to back us, never quibbling over the small stuff. To be honest, we’ve always been a little cynical about insurance companies but your support over the past year has changed our minds somewhat. Your assistance has given us great peace of mind.

"So we just wanted to say thank you for the wonderful service that you provide. And for any future travel, we wouldn’t hesitate to use your service again."

Kristy & Davian

"My reason for this email (yes I manage to get to it finally!) is that I have been highly impressed with the service from Southern Cross Travel Insurance from the very efficient phone service (calls being answered within a couple of minutes at the most) to constant updates to of course having claim processed and accepted in a timely manner. We so too often hear from people when they have complaints so I have made a special effort to acknowledge excellent service! We have just booked our next holiday to LA to take the kids to Disneyland (although I'm partial to it too!) and will definitely look at insurance with you again!"