Southern Cross Travel Insurance takes on the titans again 

Monday 30 September 2024, by Laura Sedgwick

Southern Cross Travel Insurance (SCTI) has been named as a finalist in the 2024 ITIJ Awards for International Travel & Health Insurer of the Year. This is the third consecutive year to be recognised globally in this category, with the travel insurer scooping the top prize in 2022. With over 40 years’ of experience looking after millions of travellers worldwide, their success comes down to a key consideration.

“Our customers’ needs are absolutely front and centre of all the decisions we make,” says Jo McCauley, Chief Executive Officer for SCTI. “Our response to exceptional growth in the post pandemic revival has been to really tap into what our customers need and want from a travel insurer as they head out on adventures both overseas and at home.

“New products, new benefits, refreshed plain language policy documents, enhanced engagement through greater automation and self-service functionality, and arelentless focus on delivering outstanding customer service have seen us experience almost 30% growth in policy sales, and an NPS score of +50% vs a market level of 31%.”

SCTI’s own research shows customers in New Zealand and Australia prize travel as one of the most important things on which they can spend their discretionary income – and they seek to protect that investment with quality insurance products.

“Whether they’re looking for a policy with flexible cover options for holidays or working, both overseas or domestically, SCTI has proven, award-winning options and a fabulous team backing them up. I couldn’t be prouder of what we do every day to support our customers’ travel experiences,” says McCauley.

“Whilst we’re delighted to be finalists yet again in the ITIJ Awards, we’ve also won multiple others including Canstar Awards for Outstanding Value, Mozo Experts Choice Awards for exceptional value and Reader’s Digest Awards for Most Trusted and Quality Service, year on year. Our customers have rated us with a 4.7-star rating (out of 5) from 3,053 reviews on ProductReview.com.au and this year we were awarded 2024 Best Travel Insurance – for the sixth time.

The ITIJ Award winners will be announced in Vienna, Austria on Thursday 14 November