About Southern Cross Travel Insurance
From the moment we started offering Australians travel insurance over 15 years ago, more and more adventure seekers have been choosing Southern Cross Travel Insurance (SCTI) to safeguard their journeys. Here’s why we’re the travel partner you can count on.
Trusted by over 6 million travellers worldwide+
We’ve covered over 6 million travellers just like you. Each one has entrusted us with their journey, and we take that responsibility to heart.
Proudly supporting travellers worldwide for over 40 years
We’ve spent decades guiding travellers through the unexpected twists and turns of their journeys. Our experience means we’ve seen it all. With this knowledge we’re able to anticipate challenges and offer comprehensive solutions to help keep your adventures worry-free.
More and more Australians are choosing SCTI++
Our dedication to you hasn't gone unnoticed, but for us, award-winning service is about the genuine care we put into every interaction. That’s why more and more Aussie travellers are choosing SCTI to safeguard their journeys.
The SCTI Story
Our journey with Australian travellers began in April 2009 with the launch of our International Comprehensive travel insurance policy. Since then, we’ve provided peace of mind to thousands of explorers. As travel has evolved, so have we. We introduced our Domestic Travel Insurance in 2020 and our International Medical Only cover in 2022, adapting to meet Australian travellers’ needs.
SCTI is part of the Southern Cross group, which was founded in New Zealand over 40 years ago. Today, it’s one of New Zealand’s most enduring and trusted brands, empowering people to explore both familiar and uncharted territories with confidence.
At SCTI, we believe every journey should be embarked upon with confidence. Our mission is simple: to create a world more safely travelled. We provide comprehensive, affordable travel insurance that enables our customers to travel with peace of mind.
Recognising Our Commitment to You
At SCTI, we take immense pride in the recognition we've earned, both locally and internationally, for our commitment to delivering quality products, exceptional value, and unparalleled customer service. Each accolade reflects the trust you place in SCTI every time you embark on a new adventure.
Empowering our customers every step of the way
At SCTI, we do things a little differently - we underwrite our own policies. This means you’re backed by SCTI from start to finish— without relying on a third party that most insurers use.
By underwriting our own policies, we can offer you competitive prices on award-winning insurance. And if you need to make a claim, you can manage the entire process online, and even track your claim as it’s being assessed by one of our advisors.
Our policies
When it comes to travel, we understand that every traveller is looking for their own unique experience. Whether you're planning an international holiday or a domestic getaway, Southern Cross Travel Insurance provides tailored solutions designed to meet your travel needs.
Proud supporters of the Code of Practice
The General Insurance Code of Practice commits us, among other things, to provide a high standard of customer service and a fair and effective complaints process.
We're here to help
Vulnerability can impact different people at different times in their lives. As part of our ongoing commitment to our customers, we have a number processes and resources in place to provide extra support.
Need support? We’re here when it matters most
We understand how crucial it is to have someone to talk to when you need help.
Our support team is available via email, phone, and live chat Monday to Friday, 8:30 am–5 pm, and Saturday, 7 am–4 pm (AEST), excluding public holidays.
If you find yourself in a medical emergency, our Emergency Assistance team is here for you 24/7, wherever you are in the world.
