Travel delay cover

Travel delay cover




Kids go free. T&Cs apply.


Travel interruption cover

As always, SCTI are here to help! If your travel is interrupted as a result of an unexpected event for more than 12 hours, and you’re stranded overseas, we’ll reimburse you either for your additional actual and reasonable costs of scheduled transport, accommodation, tours, meals and communications to enable you to continue with your original planned journey, or for your unused prepaid costs (less all refunds and credits you are eligible to receive from third parties in respect of your additional costs or unused prepaid costs).

The maximum amount we will pay is the lower of either $30,000 per journey, or the qualifying expenses you incur for the first 30 days you are delayed after the 12-hour interruption.

Special events

But what about getting to the church on time? If you’ve left Australia and your journey to attend a special event is delayed as a result of an unexpected event, don’t worry - SCTI will pay up to $3,000 per person, to a maximum of $6,000 per journey, towards actual and reasonable additional costs of alternative transport that will enable you to get to your special event on time.

Please note, we only provide cover for a special event that cannot be delayed or rescheduled such as a wedding, funeral, conference, concert, show, festival or sporting event.

What is an unexpected event?

We consider an unexpected event to be a cause or event that occurs during your period of insurance that was sudden, unforeseeable or unintended; and was outside of your control, and could not reasonably have been anticipated or avoided.

Who do you call?

The most important thing to do is not worry - we’re here to help you when you need us.

When calling from overseas, our worldwide emergency assistance team is available 24 hours a day, 7 days a week on +61 2 9191 1180.

If you’re calling from Australia, you can reach us on 1800 196 484 Monday – Friday, 8:30am – 5:00pm AEST/AEDT.



What you need to know

This page provides a summary of the key terms only. As with all insurance policies, terms and conditions apply. For our terms and conditions (including information about exclusions, excesses and sub limits) we recommend you read the Combined FSG and PDS.


TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

Copyright © 2020 Southern Cross Benefits Limited