We have made some changes to our claims system. If you submitted a claim before the 12th July rest assured we are working on it. You will not see the status of the claim in MySCTI however you can call us on 1800 196 484 for an update.

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^#1 rated best travel insurer and travel insurer over 100 reviews with 4.7/5 based on 3,168 reviews as of 27 November 2024. Details can be found at https://productreview.com.au
~Read the promotion Terms & Conditions and eligibility criteria here: https://www.scti.com.au/promotions.
+Based upon the total number of travellers we have insured across the markets where we operate for all our travel insurance products from January 1995 to June 2024.
++Based on year-on-year growth in the number of customers who have purchased SCTI travel insurance policies in Australia for all SCTI travel insurance products from October 2023 – October 2024. While we endeavour to ensure accuracy, we don’t represent or warrant the accuracy or completeness of any information on the SCTI website.
Issued and underwritten by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®.
SCTI is a member of the Australian Financial Complaints Authority (AFCA) who provides an independent and fair financial services complaint resolution scheme that is free to consumers and third parties who fall within the AFCA Complaint Resolution Scheme Rules.
Our travel insurance policies (including but not limited to the limits, sub-limits, conditions and exclusions) and premiums quoted are subject to change. As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. We provide information only but, to the extent any advice is given, it is general advice. Before buying, we recommend you read the Product Disclosure Statement (PDS) and Target Market Determination (TMD) to ensure our travel insurance products are right for you.

You can find the relevant documents here: International Comprehensive, Annual Multi-trip, International Medical Only, Domestic and Working Overseas

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