Novel coronavirus outbreak - Update (following WHO classification as a Public Health Emergency of International Concern on 31 January 2020)

Posted Date: 31 January 2020
Novel coronavirus outbreak - Update

Issued Date: 31 January 2020

On Friday 31 January 2020, the World Health Organisation announced that the Novel coronavirus (2019-nCoV) outbreak had met their required medical threshold to classify the outbreak as a Public Health Emergency of International Concern (PHEIC).

Am I covered?

If you purchased your policy after Friday 31st January 2020 at 12.00pm (AEDT), there is no cover* for any event relating to the Novel coronavirus (2019-nCoV) because this is no longer an unexpected event.

* Except for Section D1.6.

Terms and conditions apply under your travel insurance policy. Please refer to your policy wording or contact us at for further information.

Tips on staying safe

  • Follow the advice of the local authorities at all times, including any evacuation orders.
  • Follow advice from the World Health Organisation (WHO).
  • Closely monitor media and news channels to stay up-to-date with any developments.
  • Update your registration and check information on the Smartraveller website.
  • If you need consular assistance, please contact the Australian Embassy.
  • Keep in touch with family and friends in Australia with updates about your safety and whereabouts.



*Terms and conditions apply to the promotion and to the purchase of a TravelCare policy.

TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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