Novel coronavirus outbreak – Samoa

Posted Date: 30 January 2020
Novel coronavirus outbreak – Samoa

Issued: 30 January 2020

On Monday 27 January 2020, the Samoan authorities implemented travel restrictions in response to the 2019 Novel coronavirus (2019-nCoV) outbreak in China.

You can find out more about the travel restrictions on the Government of Samoa website.

If in the event you arrive within the 14 day period, health quarantine measures will be applied and deportation to the country of travel origin will be considered.

Am I covered?

If you purchased your policy prior to Wednesday 29 January 2020 at 3.00pm (AEDT) for travel to and/or from Samoa (including transit) and your travel is impacted by the preventative measures, please submit your claim to us so we can assess it.

If you purchased your policy after Wednesday 29 January 2020 at 3.00pm (AEDT) there is no cover for any event relating to the preventative measures. We would consider that you would have been aware of the preventative measures, which has been widely reported in global media.

Terms and conditions apply under your travel insurance policy. Please refer to your policy wording or contact us at for further information.

Tips on staying safe

  • Follow the advice of the local authorities at all times, including any evacuation orders.
  • Follow advice from the World Health Organisation (WHO).
  • Closely monitor media and news channels to stay up-to-date with any developments.
  • Update your registration and check information on the Smartraveller website.
  • If you need consular assistance, please contact the Australian Embassy.
  • Keep in touch with family and friends in Australia with updates about your safety and whereabouts.


TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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