Electronic Devices Ban – 30 March 2017

Posted Date: 30 March 2017
Electronic Devices Ban - 2017

The UK and USA governments recently introduced a new directive regarding electronic devices and electrical items being banned from hand luggage.

Refer to www.smartraveller.gov.au for relevant government travel advice regarding the ban.

Cover advice

SCTI will make an exception to the terms and conditions of the TravelCare policy to offer provision of cover for electronic devices that are lost, stolen or damaged during your journey while in checked luggage for those directly affected by the electronic device ban.

This exception only applies to Section 3 of the TravelCare policy, and is only for electronic devices that are banned from hand luggage while travelling from the affected countries/airports as stated above. 

This exception will only be applicable while the electronic device ban is in force.

For customers not directly affected by the electronic device ban, the full terms and conditions of the TravelCare policy will apply. Please refer to ‘Section 3 – Baggage & Personal Items’ in your PDS, including Policy Wording for further information.

If you are unsure if your travel is affected, please contact your service provider in the first instance.

If you submit a claim with us, please send the following:

  • Original receipts for any personal items you are claiming.
  • Documents (such as itineraries) that show us your travel plans.
  • Documentation from your service provider stating their policy regarding the electronic device ban.

The relevant policy excess will apply to all claims.

There is no provision of cover to make a claim to cancel or alter your trip due to the electronic device ban.

Tips for travellers

  1. Keep a note of what you’ve packed in your checked luggage, ideally take a picture.
  2. Try and keep an eye on your bags as they go down the conveyer belt and be mindful of any signs of tampering e.g. broken handles or zip.
  3. Be kind to your electronic devices and give them proper padding. You can even use your clothes to cushion the impact should they be jostled around in your bags.
  4. Ensure you have a lock on your luggage – we recommend a combination lock to ensure only you have access to it.
  5. Back up any important information before you travel abroad to ensure you don’t lose out on any important memories or documents.


Emergency Assistance

If you have an emergency, please contact our Worldwide Emergency Assistance Team as soon as possible on +61 2 9191 1180.

Further questions

Please contact us at info@scti.com.au. This advice should be read in conjunction with your PDS, including Policy Wording.


TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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