Australian bushfires

Posted Date: 17 January 2020
Australian bushfires

Over the last few months, Australia has been experiencing devastating bush fires which have severely affected the people, wildlife and nature of Australia. These fires have resulted in the government declaring a state of emergency. We are deeply saddened to see this beautiful country in dismay. Our thoughts go out to those who have had their lives impacted by this tragic event and to those who are working endlessly to stop the devastation.

If you have been directly affected by a bushfire and have planned travel that may be impacted, please call our Customer Service Team on 1800 196 484 between 8:30am and 5:00pm Monday to Friday or email us at info@scti.com.au to discuss your situation.

Policy wording

If you have been directly affected by this event, there may be provision for you to claim under your travel insurance policy. All claims will be assessed based on your policy cover.

This event is considered as a ‘Natural Event’.

Any ‘Natural Event’ (affecting travel-related transport, infrastructure, systems and services associated with your journey) which starts before your start date of insurance is excluded from cover in the following circumstances:

  • If the ‘Natural Event’ only affects travel-related transport, infrastructure, systems and services associated with your journey for 24 hours or less, then cover will resume under and in accordance with your policy when travel-related transport, infrastructure, systems and services (previously affected by that natural event), have resumed and operated normally for at least 24 hours.
  • If the ‘Natural Event’ affects travel-related transport, infrastructure, systems and services associated with your journey for more than 24 hours, then cover will resume under and in accordance with your policy when travel-related transport, infrastructure, systems and services (previously affected by that natural event), have resumed and operated normally for at least 21 consecutive days.

Depending on the nature and/or scale of the natural event a whole or part of a country may be excluded.

Claims information

All claims will be assessed based on your policy cover. Certain limits, conditions and exclusions will apply. Please refer to your policy documents you received when you purchased your travel insurance.

When you are ready to submit a claim, you will also need to send us your supporting documents, such as:

  • Original receipts for any additional expenses you may incur.
  • Documents (such as itineraries) that show us the cost of your original and your altered travel plans.
  • Documentation from your service provider stating their policy regarding compensation/refunds relating to delays or cancellations caused by this event.

Costs that will not be covered by your policy include (but is not limited to):

  • Used travel arrangements.
  • Costs incurred where your travel has not been directly affected.
  • Alternate travel upgrades (than originally booked).

Keywords

TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

Copyright © 2020 Southern Cross Benefits Limited