Important travel insurance information

Issued 19 March 2020 12.25pm (AEDT)

As of 19 March 2020 12.25pm (AEDT), we are temporarily ceasing to issue new travel insurance policies based on the advice of the Australian Government not to travel overseas.

The Department of Foreign Affairs Trade (DFAT) travel advice for Australians has been upgraded to ‘Do Not Travel’ (Level 4) for the entire world.

We’ll continue to keep a close eye on this situation, so please check back regularly if you have a trip booked for a later date.

Existing policies remain in effect, and our customer service teams are ready to help. However, we're experiencing a high volume of calls, so our wait times are longer than usual. We apologise for this and thank you for your patience.

 


 

Current travel alerts

 

Novel coronavirus outbreak - Worldwide (except Mainland China)

Last updated: 12 March 2020

Updated travel insurance policy information regarding the Novel coronavirus outbreak.

 

Novel coronavirus outbreak - Mainland China 

06 March 2020

Travel insurance policy information regarding the Novel coronavirus outbreak in mainland China.

 

Novel coronavirus outbreak - Hubei Province 

06 March 2020

Travel insurance policy information regarding the Novel coronavirus outbreak in the Hubei Province.

 

Novel coronavirus outbreak - Samoa  

30 January 2020

Travel insurance policy information regarding the Novel coronavirus outbreak in Samoa.

 

Australian bushfires 

17 January 2020

Travel insurance policy information regarding the Australian bushfires.

 

Taal Volcano, Philippines 

13 January 2020

Travel insurance policy information regarding the Taal Volcano in the Philippines.

 

Typhoon Hagibis, Japan 

10 October 2019

Travel insurance policy information regarding Typhoon Hagibis in Japan.

 

Hong Kong airport protest

15 August 2019

Travel insurance policy information regarding the Hong Kong airport protests. 

 

Stromboli Volcano Eruption, Italy

4 July 2019

Travel insurance policy information regarding the Stromboli Volcano in Italy.

 

Mount Agung volcanic eruption, Bali

28 May 2019

Travel insurance policy information regarding the Mount Agung volcanic eruption, Bali.

 

Popocatepetl Volcano Eruption, Mexico

28 March 2019

Travel insurance policy information regarding the Popocatepetl Volcano in Mexico.

 

Tropical Cyclone Idai

13 March 2019

Travel insurance policy information regarding Tropical Cyclone Idai in Mozambique.

 

Tropical Cyclone Oma

19 February 2019

Travel insurance policy information regarding Tropical Cyclone Oma in the Pacific Ocean. 

 

Extreme cold weather, USA

31 January 2019

Travel insurance policy information regarding the extreme cold weather in the USA. 

 

Ambae Island volcano, Vanuatu

21 January 2019

Travel insurance policy information regarding the volcanic eruption on Ambae Island, Vanuatu.

 

Airport strikes, Germany

15 January 2019

Travel insurance policy information regarding the airport strikes in Germany.

 

Mount Agung volcanic eruption, Bali

11 January 2019

Travel insurance policy information regarding the Mount Agung volcanic eruption, Bali.

 

Indonesia tsunami

23 December 2018

Travel insurance policy information regarding regarding the tsunami in Indonesia.

 

Gatwick Airport flight disruptions

21 December 2018

Travel insurance policy information regarding the Gatwick Airport flight disruptions in the UK.

 

Air New Zealand strike notice

7 December 2018

Travel insurance policy information regarding the Air New Zealand strike notice.

 

Dust storm, Australia

23 November 2018

Travel insurance policy information regarding the dust storm in Australia.

 

Hurricane Michael, USA

10 October 2018

Travel insurance policy information regarding Hurricane Michael in the USA.

 

Mount Soputan volcanic eruption

4 October 2018

Travel insurance policy information regarding the Mount Soputan volcanic eruption in Indonesia.

 

Super Typhoon Mangkhut

12 September 2018

Travel insurance policy information regarding Super Typhoon Mangkhut in the Pacific.

 

Hurricane Olivia, Hawaii

11 September 2018

Travel insurance policy information regarding Hurricane Olivia in Hawaii, USA.

 

Hurricane Florence, USA

11 September 2018

Travel insurance policy information regarding Hurricane Florence in the USA. 

 

Hokkaido earthquake, Japan

6 September 2018

Travel insurance policy information regarding the earthquake in Hokkaido, Japan.

 

Tropical Storm Gordon, USA

5 September 2018

Travel insurance policy information regarding Tropical Storm Gordon in the USA.

 

Typhoon Jebi, Japan

2 September 2018

Travel insurance policy information regarding Typhoon Jebi in Japan.

 

Hurricane Lane, Hawaii

23 August 2018

Travel insurance policy information regarding Hurricane Lane in Hawaii.

 

Typhoon Shanshan, Japan

8 August 2018

Travel insurance policy information regarding Typhoon Shanshan in Japan.

 

Lombok earthquake, Indonesia

6 August 2018

Travel insurance policy information regarding the earthquake in Lombok, Indonesia.

   

 

Click here to view older travel alerts >

 

TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

Copyright © 2020 Southern Cross Benefits Limited