Business updates
Issued: 7 April 2021
From Monday 19 April 2021, quarantine-free travel between Australia and New Zealand will start. While the smartraveller advice level for New Zealand has moved down to level two “Exercise a high degree of caution”, the Government has advised that those undertaking travel will need to plan for the possibility of having travel disrupted if there is an outbreak.
There is no cover for COVID-19 under any of our policies, including if quarantine-free travel is paused or suspended.
Detailed information about quarantine-free travel can be found on the Department of Home Affairs website.
Important information about cancellation premiums
Issued: 30 September 2020
If you bought your single trip travel insurance policy before 1 October 2020 and wish to cancel it before your start date of travel, we will refund your premium and waive our $35 cancellation premium.
If you bought your single trip travel insurance policy on or after 1 October 2020 and wish to cancel it before your start date of travel, we will refund your premium less the $35 cancellation premium.
Once you have cancelled your policy, you will not be able to lodge a claim.
Important policy sales information
Updated: 1 September 2020
Please read this important information before buying travel insurance policies during the Novel coronavirus outbreak.
Current travel alerts
Novel coronavirus outbreak - Worldwide (except Mainland China)
Last updated: 12 March 2020
Updated travel insurance policy information regarding the Novel coronavirus outbreak.
Novel coronavirus outbreak - Mainland China
06 March 2020
Travel insurance policy information regarding the Novel coronavirus outbreak in mainland China.
Novel coronavirus outbreak - Hubei Province
06 March 2020
Travel insurance policy information regarding the Novel coronavirus outbreak in the Hubei Province.
Novel coronavirus outbreak - Samoa
30 January 2020
Travel insurance policy information regarding the Novel coronavirus outbreak in Samoa.
Australian bushfires
17 January 2020
Travel insurance policy information regarding the Australian bushfires.
Taal Volcano, Philippines
13 January 2020
Travel insurance policy information regarding the Taal Volcano in the Philippines.
Typhoon Hagibis, Japan
10 October 2019
Travel insurance policy information regarding Typhoon Hagibis in Japan.
Hong Kong airport protest
15 August 2019
Travel insurance policy information regarding the Hong Kong airport protests.
Stromboli Volcano Eruption, Italy
4 July 2019
Travel insurance policy information regarding the Stromboli Volcano in Italy.
Mount Agung volcanic eruption, Bali
28 May 2019
Travel insurance policy information regarding the Mount Agung volcanic eruption, Bali.
Popocatepetl Volcano Eruption, Mexico
28 March 2019
Travel insurance policy information regarding the Popocatepetl Volcano in Mexico.
Tropical Cyclone Idai
13 March 2019
Travel insurance policy information regarding Tropical Cyclone Idai in Mozambique.
Tropical Cyclone Oma
19 February 2019
Travel insurance policy information regarding Tropical Cyclone Oma in the Pacific Ocean.
Extreme cold weather, USA
31 January 2019
Travel insurance policy information regarding the extreme cold weather in the USA.
Ambae Island volcano, Vanuatu
21 January 2019
Travel insurance policy information regarding the volcanic eruption on Ambae Island, Vanuatu.
Airport strikes, Germany
15 January 2019
Travel insurance policy information regarding the airport strikes in Germany.
Mount Agung volcanic eruption, Bali
11 January 2019
Travel insurance policy information regarding the Mount Agung volcanic eruption, Bali.
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