Business updates

Issued: 7 April 2021

From Monday 19 April 2021, quarantine-free travel between Australia and New Zealand will start. While the smartraveller advice level for New Zealand has moved down to level two “Exercise a high degree of caution”, the Government has advised that those undertaking travel will need to plan for the possibility of having travel disrupted if there is an outbreak. 
 
There is no cover for COVID-19 under any of our policies, including if quarantine-free travel is paused or suspended. 
 
Detailed information about quarantine-free travel can be found on the Department of Home Affairs website

 


Important information about cancellation premiums

Issued: 30 September 2020

If you bought your single trip travel insurance policy before 1 October 2020 and wish to cancel it before your start date of travel, we will refund your premium and waive our $35 cancellation premium. 

If you bought your single trip travel insurance policy on or after 1 October 2020 and wish to cancel it before your start date of travel, we will refund your premium less the $35 cancellation premium. 

Once you have cancelled your policy, you will not be able to lodge a claim. 

 


Important policy sales information 

Updated: 1 September 2020

Please read this important information before buying travel insurance policies during the Novel coronavirus outbreak. 

 


Current travel alerts

Australian bushfires 

17 January 2020

Travel insurance policy information regarding the Australian bushfires.

 

Taal Volcano, Philippines 

13 January 2020

Travel insurance policy information regarding the Taal Volcano in the Philippines.

 

Typhoon Hagibis, Japan 

10 October 2019

Travel insurance policy information regarding Typhoon Hagibis in Japan.

 

Hong Kong airport protest

15 August 2019

Travel insurance policy information regarding the Hong Kong airport protests. 

 

Stromboli Volcano Eruption, Italy

4 July 2019

Travel insurance policy information regarding the Stromboli Volcano in Italy.

 

Mount Agung volcanic eruption, Bali

28 May 2019

Travel insurance policy information regarding the Mount Agung volcanic eruption, Bali.

 

Popocatepetl Volcano Eruption, Mexico

28 March 2019

Travel insurance policy information regarding the Popocatepetl Volcano in Mexico.

 

Tropical Cyclone Idai

13 March 2019

Travel insurance policy information regarding Tropical Cyclone Idai in Mozambique.

 

Tropical Cyclone Oma

19 February 2019

Travel insurance policy information regarding Tropical Cyclone Oma in the Pacific Ocean. 

 

Extreme cold weather, USA

31 January 2019

Travel insurance policy information regarding the extreme cold weather in the USA. 

 

Ambae Island volcano, Vanuatu

21 January 2019

Travel insurance policy information regarding the volcanic eruption on Ambae Island, Vanuatu.

 

Airport strikes, Germany

15 January 2019

Travel insurance policy information regarding the airport strikes in Germany.

 

Mount Agung volcanic eruption, Bali

11 January 2019

Travel insurance policy information regarding the Mount Agung volcanic eruption, Bali.

   

Click here to view older travel alerts >