Novel coronavirus outbreak – Hubei Province

Posted Date: 30 January 2020
Novel coronavirus outbreak – Hubei Province

 Issued: 30 January 2020

On Saturday 25 January 2020, the Smartraveller website raised the travel warning level to ‘Do not travel’ for the Hubei Province, China in response to the 2019 Novel coronavirus (2019-nCoV) outbreak.

Am I covered?

If you purchased a TravelCare policy prior to Tuesday 21 January 2020 at 11.00am (AEDT) for travel to and/or from Hubei Province, China (including transit) and your travel is impacted by the outbreak event, please submit your claim to us so we can assess it.

If you purchased your policy after Tuesday 21 January 2020 at 11.00am (AEDT) there is no cover for any event relating to the Novel coronavirus outbreak for travel to and/or from Hubei Province, China (including transit).

If you’re currently in an affected area and need urgent assistance, please follow local advice, then call our 24-hour Emergency Assistance Team on +61 2 9191 1180 for advice on your insurance cover.

Terms and conditions apply under your travel insurance policy. Please refer to your policy wording or contact us at info@scti.com.au for further information.

Tips on staying safe

  • Follow the advice of the local authorities at all times, including any evacuation orders.
  • Follow advice from the World Health Organisation (WHO).
  • Closely monitor media and news channels to stay up-to-date with any developments.
  • Update your registration and check information on the Smartraveller website.
  • If you need consular assistance, please contact the Australian Embassy.
  • Keep in touch with family and friends in Australia with updates about your safety and whereabouts.

  


 

Issued: 24 January 2020

An outbreak of a new type of coronavirus recently emerged in China and has since spread to other countries around the world. Chinese authorities have put measures in place to contain the spread of the virus, including wearing masks in public places and some travel restrictions.

We’re monitoring the situation as it evolves and are aware of our customers’ concerns regarding travel.

If you’re currently in an affected area and need urgent assistance, please follow local advice, then call our 24-hour Emergency Assistance Team on +61 2 9191 1180 for advice on your insurance cover.

Please check the Smart Traveller website for any government travel advice.

Am I covered?

If you have already booked your journey to China, and you think your travel arrangements may be affected, please contact your travel provider in the first instance for advice on re-arranging your travel.

If you bought your travel insurance policy before Tuesday 21 January 2020 at 11.00am (AEDT) and your travel is impacted by the outbreak, please submit your claim to us so we can assess it. Ensure that you keep receipts for any additional costs.

If you bought your travel insurance policy after Tuesday 21 January 2020 at 11.00am (AEDT), we would consider that you would have been aware of the outbreak, which has been widely reported in global media.

If your travel arrangements aren’t affected by the outbreak, but you have changed your mind or are nervous about travelling, there is no provision to claim under your policy.

Terms and conditions apply under your travel insurance policy. Please refer to the policy wording or contact us at info@scti.com.au for further information.

Claims information

If you do need to submit a claim, you will also need to send us your supporting documents, such as:

  • Original receipts for any additional expenses you may incur.
  • Documents (such as itineraries) that show us the cost of your original and your altered travel plans.
  • Confirmation from your service provider regarding any compensation/refund/credit due to you for delays or cancellations caused by this event. If you are not entitled to a refund/ credit, please obtain written confirmation from your service provider.

Tips on staying safe

  • Follow the advice of the local authorities at all times, including any evacuation orders.
  • Follow advice from the World Health Organisation (WHO).
  • Closely monitor media and news channels to stay up-to-date with any developments.
  • Update your registration and check information on the Smart Traveller website.
  • If you need consular assistance, please contact the Australian Embassy.
  • Keep in touch with family and friends in Australia with updates about your safety and whereabouts.

Keywords

*Terms and conditions apply to the promotion and to the purchase of a TravelCare policy.

TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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