By Kirsty Lamont. Director, Mozo.com.au
The people have voted and named Southern Cross Travel Insurance Australia’s Best Travel Insurer as part of Mozo’s People’s Choice Insurance Awards.
The Awards, based on the reviews of nearly 10,000 insurance customers published on Mozo.com.au over the past 12 months, recognise the country’s best travel, car and home insurers and are unique in that they are based wholly on the feedback of real customers.
Southern Cross took out the Best Travel Insurer, scoring an impressive 8.7 out of 10 thanks to its score for great value, and putting it ahead of the average customer satisfaction score of 7.8.
A whopping 86% of Southern Cross Travel Insurance customers are fans of the brand, and it was one of only two insurers to not receive a single ‘fail’ (4 or less out of 10) rating.
It’s a great achievement to not receive any negative reviews, especially when we give the public a blank canvas for feedback, which is what sets the People’s Choice Awards apart from others.
The People’s Choice Awards provide a very real insight into how customers feel about their insurance providers, which in this case is overwhelmingly positive.
Some happy Southern Cross Travel Insurance customers include Kathryn who said, “Fast, easy application for insurance that provided excellent cover in all areas at little cost with confirmation email and follow up email on completion of cruise...”
Anne said, “It was so easy to sign up & complete online. The information given by phone matched the information given online. Thank you Southern Cross.”
For many insurers, the claims process is what let them down but this didn’t seem the case for Southern Cross, with one customer, Sophie, saying Southern Cross were quick and easy to deal with and loved the simple online process, after her hospital visit.
See all winners of the Mozo People’s Choice Awards, by visiting https://mozo.com.au/peopleschoice/2015/insurance