We are terribly sorry to hear of the recent attack in London. Our thoughts are with everyone who may be affected by this tragic event.
If you wish to know how the situation in London affects your policy, please see below.
If you have an emergency or need assistance, please contact our Emergency Assistance team as soon as possible on +61 2 9191 1180.
For government travel advice, please check www.smartraveller.gov.au.
If you purchased your policy prior to Friday 15 September 2017 5.20pm AEST:
There is cover under Section 1.1 for medical expenses incurred during your journey in relation to the London terrorist attack.
We will reimburse you for actual and reasonable medical expenses incurred, or we will confirm payment for a qualifying hospitalisation claim. The sub limit for claims relating to Terrorism is $100,000 per policy.
Please refer to ‘Section 1 – Medical & Evacuation’ (1.1) and ‘Sub Limits Applying to Section 1’ on page 11 of your policy wording.
There is no cover under ‘Section 2 – Changes to Your Journey’, ‘Section 5 – Personal Accident’ or ‘Section 6 – Personal Liability’ for any claims, costs or losses directly or indirectly arising from, related to or associated with the London terrorist attack, as acts of terrorism are a loss we do not cover under these sections of the policy.
Please refer to the ‘Losses We Do Not Cover’ under sections 2, 5 and 6 on pages 12 and 14 of the policy wording.
There is also no cover under ‘Section 2 – Changes to Your Journey’ due to your disinclination to travel, your personal wishes or the disinclination to travel on the part of any other person upon whom your travel depends.
Please refer to ‘Losses We Do Not Cover Under Section 2’ (b) on page 12 of the policy wording.
If you wish to cancel your travel plans, please contact your service provider. Airlines, accommodation providers and tour companies may provide refunds, credit notes or alter your bookings without charging additional fees.
If you purchased your policy on or after Friday 15 September 2017 5.20pm AEST:
As this situation is not considered to be unexpected from this date and time, there is no cover under your policy for any expenses you may incur as a result of the London terrorist attack. You may still be covered for other unexpected events according to the terms and conditions of your policy.