Site map

This page will help you navigate through the Southern Cross Travel Insurance website.


Our policies

Single trip

Annual trip

Eligibility criteria

Policy Wording (PDS)


What we cover

Medical & hospital

Travel interruptions

Lost or stolen items

Travel documents

Personal accident

Personal liability

Rental vehicle excess

Pre-existing conditions

Cruise travel insurance

Ski & snowboarding travel insurance 


Why us

About us

Awards & reviews

Travel insurance guides


Make a claim

Make a claim

How to claim

Helpful tips before you go


Your policy

Cancel your policy


Customer help

Contact us

Emergency assistance

Frequently asked questions

Complaints and claims appeals 

Privacy statement

Duty of disclosure

Terms of Use

Cookie Policy












New Zealand

South Africa

South America


United Kingdom




Travel insurance guides

Backpacker travel insurance

Cheap travel insurance

Compare travel insurance

Comprehensive travel insurance

Direct travel insurance

Family travel insurance

How do I find the best travel insurance?

International travel insurance

Kids travel insurance

Medical travel insurance

Pregnancy travel insurance

Seniors travel insurance

Student travel insurance


Travel advice

Travel advice

Latest promotions

Our promotions

Latest articles

5 days in lesser-known London

Inflight scams - avoid theft on a plane

Ultimate travel checklist

How to beat jet lag

Coolest hidden gems in New Zealand

Common claims questions answered

Top 8 Fijian islands for adventure travellers

How to avoid cybercrime while travelling

7 hacks for solo travellers

Identifying and avoiding taxi scams

View more >

Latest travel warnings 

Moung Agung, Bali

Mount Kilauea volcano, Hawaii

Air New Zealand flight disruptions

Tropical Cyclones Josie and Keni, Fiji

France rail and air strikes

Winter Storm Toby, USA

Storm Emma, UK

Mount Sinabung volcano, Indonesia

Tropical Cyclones Gita and Hola

Snow storm in Tokyo, Japan

View more >

TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. We are a signatory to the General Insurance Code of Practice and the Financial Ombudsmen Service (FOS) Australia.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined Financial Services Guide (FSG), Product Disclosure Statement (PDS), including Policy Wording before buying this product, to ensure that our travel insurance product is right for you.

Copyright © 2018 Southern Cross Benefits Limited