Site map

This page will help you navigate through the Southern Cross Travel Insurance website.


Our policies

Single trip

Annual trip

Eligibility criteria

Combined FSG and PDS


What we cover

Cruise travel insurance

Medical & hospital

Travel interruptions

Lost or stolen items

Travel documents

Personal accident

Personal liability

Rental vehicle excess

Pre-existing conditions

Ski & snowboarding travel insurance 


Why us

About us

Awards & reviews

Travel insurance guides

Compare travel insurance


Make a claim

Make a claim

How to claim

Common claims questions


Your policy

Cancel your policy


Customer help

Contact us

Emergency assistance

Frequently asked questions

Complaints and claims appeals 

Privacy statement

Duty of disclosure

Terms of sale

Terms of Use

Cookie Policy












New Zealand

South Africa

South America


United Kingdom




Travel insurance guides

Cruise travel insurance

Backpacker travel insurance

Comprehensive travel insurance

Direct travel insurance

Family travel insurance 

How do I find the best travel insurance?

International travel insurance

Kids travel insurance

Medical travel insurance

Pregnancy travel insurance

Seniors travel insurance

Student travel insurance


Travel advice

Latest promotions

Our promotions

Latest articles

Common travel mistakes

The amazing benefits of travelling 

10 tips for smooth sailing on your family cruise trip

Planning a trip to Sri Lanka: everything you need to know 

Sri Lanka's best beaches

Travel hacks every traveller should know

Movie inspired USA road trips 

Essential tips for travelling with toddlers

6 places to visit in autumn

8 destinations for sustainable travel

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Latest travel warnings 

Typhoon Hagibis, Japan

Hong Kong airport protests

Stromboli volcano, Italy

Mount Sinabung volcano, Indonesia

Mount Agung, Bali

Popocatepetl Volcano, Mexico

Tropical Cyclone Idai, Mozambique

Tropical Cyclone Oma

Extreme cold weather, USA

Ambae Island volcano, Vanuatu


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TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

Copyright © 2020 Southern Cross Benefits Limited