Site map

This page will help you navigate through the Southern Cross Travel Insurance website.


Our policies

Single trip

Annual trip

Eligibility criteria

Combined FSG and PDS


What we cover

Medical & hospital

Travel interruptions

Lost or stolen items

Travel documents

Personal accident

Personal liability

Rental vehicle excess

Pre-existing conditions

Cruise travel insurance

Ski & snowboarding travel insurance 


Why us

About us

Awards & reviews

Travel insurance guides

Compare travel insurance


Make a claim

Make a claim

How to claim

Common claims questions


Your policy

Cancel your policy


Customer help

Contact us

Emergency assistance

Frequently asked questions

Complaints and claims appeals 

Privacy statement

Duty of disclosure

Terms of sale

Terms of Use

Cookie Policy












New Zealand

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United Kingdom




Travel insurance guides

Backpacker travel insurance

Comprehensive travel insurance

Direct travel insurance

How do I find the best travel insurance?

International travel insurance

Kids travel insurance

Medical travel insurance

Pregnancy travel insurance

Seniors travel insurance

Student travel insurance


Travel advice

Latest promotions

Our promotions

Latest articles

8 reasons to fall in love with Japan

Guide to cabin luggage

Your guide to international SIM cards

The complete guide to food in Fiji

8 places to free your adventure

Overseas car rental tips

New carry-on powder luggage restrictions

5 days in lesser-known London

Inflight scams - avoid theft on a plane

Ultimate travel checklist

View more >

Latest travel warnings 

Mount Soputan volcanic eruption, Indonesia

Super Typhoon Manghut

Hurricane Florence, USA

Hurricane Olivia, Hawaii

Hokkaido earthquake, Japan

Tropical Storm Gordon, USA

Typhoon Jebi, Japan

Hurricane Lane, Hawaii

Typhoon Shanshan, Japan

Lombok earthquake, Indonesia

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TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

Copyright © 2019 Southern Cross Benefits Limited