Either select ‘Claims’ from the top menu, or click here. You need:
- Your policy number (you can find this on your policy certificate which we emailed you when you bought your policy) and the details for the main policy holder. If you can’t find your policy number, just email us at firstname.lastname@example.org with your full name and date of birth and we can email you another copy of your policy certificate.
- Scans of any original copies of all receipts, your travel itinerary, medical reports, reports about any losses/thefts, bank statements and any other relevant documents to support your claim. In some instances you will also need to send us a completed Declaration and Privacy Act Authorisation form. To help you we’ve provided some Guidelines on what information is required to assess your claim. We’ll ask you to email these to us at email@example.com with your claim number once you’ve submitted your claim.
What happens next?
We will send you an email to advise once we have received your supporting documentation and let you know approximately how long it will take for us to process your claim.
If your claim is accepted, we will email you with the details of any payments made. Please allow up to 3 business days for the payment to appear in your account. If we have paid a provider on your behalf, we will forward you the details of that payment instead.