Easy to claim online - anytime

Either select ‘Claims’ from the top menu, or click here. You need: 

  1. Your policy number (you can find this on your policy certificate which we emailed you when you bought your policy) and the details for the main policy holder. If you can’t find your policy number, just email us at info@scti.com.au with your full name and date of birth and we can email you another copy of your policy certificate.
  2. Scans of any original copies of all receipts, your travel itinerary, medical reports, reports about any losses/thefts, bank statements and any other relevant documents to support your claim. In some instances you will also need to send us a completed Declaration and Privacy Act Authorisation form. To help you we’ve provided some Guidelines on what information is required to assess your claim. We’ll ask you to email these to us at info@scti.com.au with your claim number once you’ve submitted your claim. 

What happens next?

We will send you an email to advise once we have received your supporting documentation and let you know approximately how long it will take for us to process your claim.

If your claim is accepted, we will email you with the details of any payments made. Please allow up to 3 business days for the payment to appear in your account. If we have paid a provider on your behalf, we will forward you the details of that payment instead.

TravelCare is issued by Southern Cross Benefits Limited ABN 99 133 401 939, AFS License 331058 trading as Southern Cross Travel Insurance ®. SCTI is a member of the Australian Financial Complaints Authority (AFCA). AFCA has replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) schemes, so that consumers have access to a single External Dispute Resolution (EDR) scheme. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. As we are unaware of your specific needs, financial objectives, and circumstances, we highly recommend you take time to read the Combined FSG and PDS before buying this product, to ensure that our travel insurance product is right for you.

Our Combined FSG and PDS (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

Copyright © 2020 Southern Cross Benefits Limited