Have you ever purchased a policy or made a claim with Southern Cross Travel Insurance?
We aim to provide our customers with the best possible service and product, and as a valued customer we would really like to know what you think of us!
If you would like to spread the word about your experience with Southern Cross Travel Insurance, you are welcome to post a review on the Product Review website.
Here’s what our customers have to say about us…
“I was referred to SCTI by a friend who had a good experience and the first good news was the quoted price, which was considerably under what the agent offered.
When it came to making a claim, SCTI immediately acknowledged every communication I sent, with instructions of what they were doing next, what I needed to do next and the time frame. Every time frame they suggested was adhered to and a confirmation email sent when each process was completed.
There was no haggling over the claim amount once I provided my documents, and the money was deposited into my account the same day.
In this day and age, unfortunately all I seem to be writing is disgruntled customer service letters, so my experience with SCTI has been a breath of fresh air. From a first time user – SCTI will now be my insurance provider of choice.”
- Nick Clayton
“Thank you so much for your patience and prompt response to our claim.
I have always had nothing but praise with the service from your company and will continue to use your holiday insurance. I will certainly continue to spread the word positively.”
- Carl Strommen
"I am absolutely delighted with the service SCTI has provided from the moment I became ill.
Thank you so much for making a stressful situation so much easier and especially for accepting my claim and making payment so quickly.
I’ve certainly been praising your company to all of my friends who are regular travellers."
- Dawn Flanagan
“I have been using SCTI as my choice of travel insurer for the last few years, as it was recommended to me by a friend who had a medical emergency while overseas.
I myself had never had to claim while traveling until last year when we were stuck in Bali when the volcanic ash cloud disrupted our flights home. I rang SCTI for advice and felt instantly comforted by the wonderful customer service person that assisted me.
It was terrific to be able to speak to a real person rather than an automated service. The whole claims process was quick and easy and we were sent emails to keep us updated with the claim process right until the end. I would not hesitate to recommend SCTI for both service and price.”
- Andrea Hobbs
“Thank you so much - you guys have been absolutely fantastic to deal with!
Fair to say that it wasn't the start to our holiday that we had planned, but wonderful to think that insurance really can cover you for the moments when life doesn't go 100% to plan!
Thank you again, I don’t think we'll ever use another insurance company as for the first time ever, I feel that we can travel safely.”
- Lucy Fisher