Fiji Storm & Flooding

Issued: 24th January 2012

If you are currently overseas and your travel plans are affected by the Fiji Storm & Flooding, and you purchased your policy prior to Tuesday 24th January 2012 6am AEST:

There is provision to claim for actual and reasonable additional costs for travel interruptions or travel delays;

  • Please contact your travel agent, airline or tour company in the first instance as they should be able to alter your travel arrangements at no additional cost.
  • We are happy to consider any actual and reasonable additional costs incurred by you where they are not recoverable by any other source.
  • You will need to submit the following:
    • all receipts for any additional expenses for consideration;
    • documents showing your original planned pre-paid arrangements, as well as receipts and documents showing your changed itineraries;
    • documentation from your travel agent or airline stating what they were able to offer you by way of compensation and refunds.
      • All claims will be subject to the relevant policy excess.

If your return to Australia is delayed or affected by the Fiji Storm & Flooding, your policy will automatically extend until you are able to return to Australia on the next available scheduled transport. Customers do not need to contact us to organise this extension.

Do you need further help? Please contact our Worldwide Assistance Team on +61 2 8216 0200.

Please refer to the policy wording:

Travel Interruptions

If, as a result of an Unexpected Event, Your travel is interrupted for more than 36 hours, but You remain overseas on Your Journey, We will pay for the actual and reasonable additional costs of travelling on alternative Scheduled Transport to enable You to catch up with Your Planned Journey. We will also pay for either:

(a) Your actual and reasonable additional costs for telephone calls, accommodation and meals; or
(b) for the value of any unused prepaid arrangements.
This reimbursement will be less any refunds or credits You are eligible to receive, up to the limit specified in the schedule of benefits.

Travel Delays

If the Scheduled Transport on which You have arranged to travel during Your Journey is delayed for more than 12 hours beyond the scheduled departure time, but not more than 36 hours, We will reimburse You for either:

(a) Your actual and reasonable additional travel, telephone calls, accommodation and meals which are irrecoverable from any other source; or
(b) the value of any unused, prepaid non-refundable travel arrangements.
The maximum amount We will pay is $1,000 per person up to a maximum of $5,000 per policy.

If you have not yet departed Australia and your policy was purchased prior to Tuesday 24th January 2012 6am AEST;

  • If your travel plans are not directly affected by the Fiji Storm & Flooding, SCTI would not consider a claim under Section 2, Cancellation or Postponement. It would be considered your disinclination to travel and no cover would be provided if you chose to cancel or postpone your travel plans.
  • If your flight has been affected by the Fiji Storm & Flooding, please contact your travel agent, airline or tour company in the first instance as they should be able to alter your travel arrangements at no additional cost.
  • If your travel plans have been directly affected by the Fiji Storm & Flooding and you are due to depart Australia, there is provision to claim for Cancellation or Postponement costs that are not recoverable from any other source. If you decide to continue with your planned journey, there is no provision for expenses incurred while on your journey due to the Fiji Storm & Flooding as this will no longer be considered unexpected
  • You will need to submit the following:
    • all documents showing your original planned pre-paid arrangements;
    • receipts and documents showing your changed itineraries;
    • documentation from your travel agent or airline stating what they were able to offer you by way of compensation and refunds.
  • All claims will be subject to the relevant policy excess.


For customers who purchased insurance from Tuesday 24th January 2012 6am AEST;

  • There will be no cover for any expenses incurred relating to the Fiji Storm & Flooding if your travel insurance was purchased after the above time, as this situation is not considered to be unexpected from Tuesday 24th January 2012 6am AEST.

This advice must be read in conjunction with the policy wording.