About Us

Southern Cross Travel Insurance (SCTI) is an APRA and ASIC regulated general insurer. We are a member of the Financial Ombudsman Service, the Insurance Council of Australia and a signatory to the Australian General Insurance Code of Practice.

SCTI began operations in NZ in 1982, and is a travel insurance specialist. In both NZ and Australia, SCTI insures hundreds of thousands of travellers and offers customers a wealth of experience and expertise.

Dealing direct with our customers, those who travel with SCTI know they can trust us to look after them if the unexpected happens. Dealing direct online with our customers helps us keep our overheads down and therefore pass on savings to our customers through cheaper premiums.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. Because we don't know your objectives, financial situation and needs, we can only provide general advice. You should consider your objectives, financial situation and needs and read the Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS), including Policy Wording before buying this product, to ensure this TravelCare travel insurance product is right for you.

Southern Cross Benefits Ltd trades as Southern Cross Travel Insurance (SCTI) who is the underwriter and distributor of the TravelCare policy.

ABN 99 133 401 939 AFS Licence No 331058.

Direct & Online

Southern Cross Travel Insurance is a web based company. All communication with us is generally via email or online, however if you require further assistance you can phone our Contact Centre, click here to view our contact details. Being online only organisation means we are better able to offer competitive premiums as our overheads are lower.


We have won the Canstar International Travel Insurance star rating award for the 2014 travel insurance survey. This is now the sixth year in a row where we have achieved this award. Check out the full Canstar report here.


Press Coverage

Australian Associated Press - Southern Cross Travel Insurance Awarded Five Star CANSTAR Rating Five Years in a Row
14 Nov 2013

The Sydney Morning Herald - The best insurance policies for Australian travellers
24 Oct 2013

Yahoo! Finance - The ins and outs of travel insurance
03 Oct 2013

Customer testimonials

The below comments were sent to SCTI by using our feedback form or by email.

"I would like to say a big thank you for the way SCTI handled my claim. I was a bit wary that it might be a big drama and was not sure I would even put the claim in. I will definitely be buying again when I go away and would recommend you to anyone travelling overseas.  Thank you for the painless and seamless handling of my claim"

Sharon, Sydney

"I am happy with the outcome and you were very helpful! I will definitely choose SCTI next time we travel"

Emir, Dandenong

"Thank you very much for your assistance. All of the staff I have dealt with have be very helpful. We will definitely recommend and book services with you again"

Zina, Perth



Read more Customer Testimonals

- -
- -
Traveller 1
Traveller 2
Traveller 3
Traveller 4
Traveller 5
Traveller 6
Traveller 7
Traveller 8
Traveller 9
Traveller 10
Traveller 11