About Us

Southern Cross Travel Insurance (SCTI) is an APRA and ASIC regulated general insurer. We are a member of the Financial Ombudsman Service, the Insurance Council of Australia and a signatory to the Australian General Insurance Code of Practice.

SCTI began operations in NZ in 1982, and is a travel insurance specialist. In both NZ and Australia, SCTI insures hundreds of thousands of travellers and offers customers a wealth of experience and expertise.

Dealing direct with our customers, those who travel with SCTI know they can trust us to look after them if the unexpected happens. Dealing direct online with our customers helps us keep our overheads down and therefore pass on savings to our customers through cheaper premiums.

As an Australian financial services licensee (AFSL), SCTI is authorised to deal in, and provide, general advice on travel insurance products. Because we don't know your objectives, financial situation and needs, we can only provide general advice. You should consider your objectives, financial situation and needs and read the Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) including Policy Wording before buying this product, to ensure this TravelCare travel insurance product is right for you.

Southern Cross Benefits Ltd trades as Southern Cross Travel Insurance (SCTI) who is the underwriter and distributor of the TravelCare policy.

ABN 99 133 401 939 AFS Licence No 331058.

Direct & Online

Southern Cross Travel Insurance is a web based company. All communication with us is generally via email or online, however if you require further assistance you can phone our Contact Centre, click here to view our contact details. Being online only organisation means we are better able to offer competitive premiums as our overheads are lower.


We have won the Canstar International Travel Insurance star rating award for the 2013 travel insurance survey. This is now the fifth year in a row where we have achieved this award. Check out the full Canstar report here.


Press Coverage

Australian Associated Press - Southern Cross Travel Insurance Awarded Five Star CANSTAR Rating Five Years in a Row
14 Nov 2013

The Sydney Morning Herald - The best insurance policies for Australian travellers
24 Oct 2013

Yahoo! Finance - The ins and outs of travel insurance
03 Oct 2013

Customer testimonials

The below comments were sent to SCTI by using our feedback form or by email.

"Thank you for the prompt handling of our claim. We were impressed by the response and support we had from you and your efficiency has just confirmed our positive attitude to SCTI overall. Very professional!"

Mary & David, Beaumaris

"Thank you for your promptness in processing this claim. I will certainly recommend you to anyone travelling overseas that may require travel insurance.  I will most definitely use your company again when I travel"

Joe, Canberra

"Thank you. One thing I can tell you for sure, should we ever travel again we will be using your insurance company, you’ve all been brilliant! Thanks again"

Anna, Rosebud West



Read more Customer Testimonals

Traveller 1
Traveller 2
Traveller 3
Traveller 4
Traveller 5
Traveller 6
Traveller 7
Traveller 8
Traveller 9
Traveller 10
Traveller 11